At ICON Central Laboratories every aspect of our service is guided by our commitment to:

• Listen to our clients needs and respond with custom, innovative services;
• Deliver accurate test results and data;
• Meet project timetables;
• Readily respond to client and investigator questions and concerns;
• Deliver competitive, cost effective central laboratory services.

We realize that our ability to deliver this level of service is highly dependent upon quality communication regarding study expectations, progress and outcomes. And while every department in our company plays a vital role in your study as it progresses, we strive to make study coordination and communication as straightforward and efficient as possible.

In addition to encouraging daily communication and feedback from our clients and investigators about the quality of our services, every year ICON Central Laboratories conducts a comprehensive Client Satisfaction Survey. The results of this service are shared throughout our organization as a part of our Continuous Process Improvement Program.

For additional questions or comments, please email:
sitehelpny@iconlabinc.com in New York
sitehelpeurope@iconlabinc.com in Europe
sitehelpasiapac@iconlabinc.com for Asia - Pacific